Good communication is the foundation of all relationships, especially in the rental business. Without it, you will see losses in profit and in reputation.
In a busy real estate market like Wantagh, New York, this is something you cannot afford!
But sometimes, it can be challenging to know how to build strong tenant relations. Many landlords struggle to manage their workload, causing them to fail at communication.
Luckily, this article gives you three actionable tips to improve landlord-tenant relationships. Read on to become a more confident communicator and successful landlord.
1. Clear and Effective Communication
Encourage an open dialogue with tenants so they feel they can reach out if necessary. Being clear and responsive allows them to raise any questions or concerns they have.
Make sure you're organized with your communication methods. Aim to have all chats going to one place rather than spread out over texts, emails, and calls. An online tenant portal can help as all your communication goes through there.
You can also share documents there and you will always have a record of what you discussed.
If there is a point of conflict during the tenancy, carve out dedicated time to resolve it. This will strengthen the relationship, as they will feel listened to and respected. It also helps avoid difficult situations like evictions.
2. Proactive Responses and Time Management
A lot of landlord-tenant relationships fail because of time management. If you are slow to respond or inconsistent, this creates tension with tenants.
Try time-blocking your day. This means giving yourself a dedicated period of time each day to respond to messages. Then you can give it your full attention and tenants will get a higher-quality response.
Always try to be proactive in response to maintenance requests. Waiting long periods for you to fix something can affect your tenant's quality of life.
If you can't fix it yourself straight away, hire a property management company.
Property managers have the resources to give quick responses to maintenance requests. So they can get it sorted and keep everyone happy.
3. Transparency and Respect
Your policies reflect who you want to be as a landlord, so ensure you create fair terms and conditions. As long as everything is clear from the outset, there should be no friction with your tenants.
Never show favoritism amongst residents! If you enforce a rule for some, then it should be enforced for others too. If tenants see you not acting fairly, this will sour the relationship.
Finally, show your tenants respect and privacy at all times. If you have to do maintenance or inspections, give plenty of notice. Try and be flexible alongside their life and work schedules. You will see that they appreciate you showing them kindness and understanding.
Boost Your Tenant Relations
Building strong tenant relations is the key to a successful rental business. It will help you keep longer contracts, reduce turnover, and better tenant feedback.
Need support developing your tenant management skills? Then PMI Empire Solutions is here to help.
We're expert property managers specializing in tenant placement and management. We offer a wide range of other services as well, from marketing to property maintenance.
Get in touch to organize your free rental analysis today. You are only a few clicks away from taking your rental business to the next level!
